Refund and Returns Policy

Hassle-Free Refund & Return Policy for Your Ebike Conversion Kit Purchase

At GoBike.au, we understand that buying an ebike conversion kit or an electric bike is an important decision. We want to make sure you feel completely confident shopping with us. That’s why we offer a straightforward and customer-friendly refund and return policy. Whether you purchased an ebike conversion kit, a full ebike, or even an electric bike for kids, you can shop knowing that we’ve got your back. This policy applies across all Australian customers to ensure you get the best service and protection.

Return Eligibility: What Can You Return?

We accept returns of unused and undamaged ebike conversion kits and other products within 14 calendar days of delivery. To be eligible for a return:

• The product must be returned in brand-new condition, with no signs of installation or use.

• The original packaging must be intact and all accessories, manuals, and parts included.

• For safety and hygiene reasons, electrical components such as batteries and motor controllers must remain unopened and unused.

Please note that the cost of return shipping will be borne by the customer, except in cases where the item was delivered faulty or incorrect due to our error. We recommend using a tracked postal service to ensure safe delivery of your return.

Refund Process: How Do Refunds Work?

Once we receive your returned product, our team will carefully inspect it to confirm it meets the return conditions. After approval, we will process a full refund to your original payment method within 5 to 7 business days. You will receive an email confirmation once the refund is complete.

If the ebike conversion kit or other product shows signs of use, damage, or missing components, we reserve the right to:

• Apply a restocking fee of up to 20% to cover inspection and repackaging costs.

• Or in some cases, reject the return and send the product back to you.

We always aim to be fair and transparent in assessing returns, so please ensure items are returned in excellent condition.

Faulty, Damaged, or Incorrect Items: What To Do

We take product quality seriously. If your ebike conversion kit or any other item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. Early notification helps us quickly verify the issue and arrange a solution.

Depending on the situation, we will offer:

• A replacement of the faulty or incorrect product, shipped to you at no extra cost.

• Or a full refund, including the cost of return shipping.

This guarantee applies to all products, including ebikes, electric bikes for kids, and all types of conversion kits in Australia. Our customer support team is ready to assist you promptly.

Exchanges and Upgrades: Flexible Options for You

If you’d like to exchange your purchase for a different model, size, or upgrade your ebike conversion kit or electric bike, we provide an easy and flexible exchange policy.

• Exchanges are available for products of equal or higher value.

• We can also issue store credit if that’s preferable.

Please contact our support team to discuss your desired exchange. We’ll guide you through the process and ensure your new product meets your expectations.

Non-Returnable Items: What Can’t Be Returned?

To maintain product safety and quality, certain items cannot be returned or exchanged:

• Any used or installed ebike conversion kits or components.

• Customised or made-to-order ebikes and kits.

• Products purchased on clearance or marked as “Final Sale.”

If you’re unsure whether your product qualifies for a return, please get in touch with us before making any return arrangements.

How to Initiate a Return or Refund

Starting a return or refund is simple. Just follow these steps:

1. Contact us via email at gobike@gobike.au 

2. Provide your order number and explain the reason for your return.

3. Attach photos if the item is damaged or faulty (this speeds up the process).

4. Our support team will reply within 1 business day with instructions and return address details.

We recommend using a tracked shipping method for your return package to ensure it reaches us safely.

Your Consumer Rights under Australian Law

At GoBike.au, we fully comply with the Australian Consumer Law. This means you have the right to a repair, replacement, or refund for faulty goods, including ebike conversion kits and other electric bike products. For full details about your rights and protections, please visit the official ACCC Consumer Rights Guide.

Why Choose GoBike.au for Your Ebike Needs?

• Proudly Australian-owned and operated with dedicated local customer service.

• Specialised in high-quality ebike conversion kits and electric bikes for all ages, including electric bikes for kids.

• Fast, reliable shipping throughout Australia with tracking.

• Secure payment processing with SSL encryption for your safety.

• Transparent and customer-first policies focused on your satisfaction.

Our passion is to help you enjoy sustainable and fun electric mobility with confidence.

Summary of Our Policy

• 14-day return window for ebike conversion kits and related products.

• Full or partial refunds based on product condition.

• Faulty and damaged items replaced or fully refunded.

• Simple exchange and upgrade options.

• Compliance with Australian Consumer Law.

• Helpful customer support ready to assist you.

 Need Help with Your Return or Refund?

At GoBike.au, your satisfaction with your ebike or ebike conversion kit is our top priority. If you have any concerns about a return, refund, or product exchange, we’re here to help you every step of the way.

Contact Our Support Team:

• Business Name: GoBike.au

• Email: support@gobike.au

• Phone: +61 426 067 277

• Website: https://gobike.au

Our customer service team aims to respond within 1 business day. Please include your order number and any relevant details when contacting us for a faster resolution