GoBike FAQ | Australia’s Top Questions Answered
Welcome to the GoBike Help Centre! Here you’ll find clear answers to all your questions about our **kids electric bikes**—from safety and sizing to battery life and delivery across Australia.
The GoBike Promise
- Safety First: Engineered with parental controls and durable materials for your peace of mind.
- Built for Fun: Lightweight, easy to handle, and designed to make learning to ride an exciting adventure.
- Quality That Lasts: We use high-quality components to ensure your GoBike can handle years of fun.
About The Bikes & Sizing
Why choose an electric balance bike over a pedal bike?
An **electric balance bike** is the best of both worlds. It teaches the most crucial skill—balance—but adds a low-speed throttle to build confidence and make riding incredibly fun, helping kids learn faster.
How do I choose the right size bike for my child?
The best measure is inseam. Your child should be able to sit on the seat with their feet flat on the ground. Check our product pages or our dedicated Sizing Guide for detailed charts.
What is the weight limit for GoBikes?
Our bikes are built tough! Please refer to the specific product page for the exact **weight limit** of each model, as it varies slightly between the GOBIKE 12 and GOBIKE 16.
Do you assemble the bikes?
GoBikes are delivered **80% pre-assembled**. Attaching the handlebar and front wheel takes about **15 minutes**. A **basic toolkit is provided** in the package to make it simple.
Battery & Charging
How long will my GoBike battery last?
The **GoBike battery** provides **up to 75 minutes of riding time** on a full charge. For expert tips on battery health, we recommend this official e-bike Battery Guide.
How long does it take to charge?
A full **charge takes approximately 60 minutes**.
Can I use a power tool battery with my GoBike?
No. For safety and warranty, you must **only use the genuine GoBike battery**. Using unauthorised batteries is done entirely **at your own risk**.
Does the bike come with a charger?
Yes, every GoBike comes with its own specific, high-quality battery charger included in the box.
Riding & Safety
How can I ensure my kids are riding safely?
We recommend **ALWAYS using a helmet** and closed-toe shoes. For detailed state-specific rules, check the official helmet safety laws. Always supervise young riders.
Can the bike be ridden in wet conditions?
GoBikes are not 100% waterproof. Occasional puddles are fine if the bike is **thoroughly cleaned and dried afterwards**.
Can I attach training wheels?
GoBikes are designed as balance bikes, so **training wheels are not needed or recommended**. They learn to balance much faster without them.
Are electric bikes legal for kids in Australia?
Yes. Our bikes are classed as power-assisted pedal cycles with low power, making them legal for kids on private property. Public road laws vary by state.
Can my kids race on GoBikes?
Absolutely! GoBikes are perfect for fun local club races and events.
Maintenance, Parts & Warranty
Why would I need suspension forks?
**Suspension forks** are a popular upgrade for kids on rougher terrain. They absorb bumps, providing better comfort and control.
Where can I get spare parts?
We use standard parts for items like brakes, grips, and tyres, which are available at your **local bike shop**. For specific GoBike parts, contact us directly.
How should I clean the bike?
Please **do not use a pressure washer**. Remove the battery, then clean with a gentle hose and bucket.
How do I make a warranty claim?
Our products adhere to the **Australian Consumer Law**. For claims, contact your original place of purchase with proof of purchase. Read more on the official ACCC website.
Purchase & Shipping
Do you ship Australia-wide?
Yes! We offer **fast shipping for our electric bikes all across Australia**.
Can I pick up my order locally?
Yes, **local pickup is available in Camden, NSW**. We plan to open more locations soon!
What is your return policy?
We offer a return policy on unused bikes in their original packaging. For full details, please visit our official Return Policy page.