At GoBike.au The Kids Ebike, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, store, and use your data when you browse or shop for products like a Kids Ebike or any Ebike through our website. We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth), ensuring transparency and trust in how we manage your information.

1. What Information We Collect

When you visit GoBike.au or place an order, we may collect:

• Full name, contact number, and email address

• Shipping and billing details

• Payment information (handled securely through trusted gateways)

• Browsing behaviour (via cookies & analytics tools)

• Device and IP data for fraud prevention

2. How We Use Your Data

We use your information to:

• Process orders for products like Kids Ebikes and accessories

• Provide customer support and respond to enquiries

• Send updates, promotions, and newsletters (only if you opt in)

• Improve our website experience for all Ebike enthusiasts

3. Cookies & Tracking Tools

Our site uses cookies and Google Analytics to:

• Understand how customers browse Ebike listings

• Store preferences for future visits

• Deliver personalised product suggestions

You may control cookie settings in your browser anytime.

4. Third-Party Sharing

We may share minimal data with:

• Delivery providers to ship your Kids Ebike

• Payment processors (e.g., PayPal, Stripe,Google pay, Apple pay, Pay link, David / Credit Cart)

• Marketing services (only with your consent)

We never sell or rent your personal data.

5. Data Security

At GoBike.au, protecting your personal data is central to our commitment to customer trust. We employ advanced security technologies, including SSL (Secure Socket Layer) encryption, secure payment gateways, and server-side firewalls to keep your data safe at every step of your journey — from browsing a Kids Ebike to completing a secure purchase.

Our infrastructure is regularly audited to prevent vulnerabilities. Your payment information is never stored on our platform; instead, all transactions are processed through industry-leading and PCI-DSS-compliant services like Stripe and PayPal. We also implement:

• Two-factor authentication (2FA) for backend access

• IP and device monitoring

• Daily malware scanning

• Limited access to customer records by staff

When you choose GoBike.au for your next Ebike, you’re not only choosing performance — you’re choosing privacy protection you can trust.

6. Access and Correction Rights

You have full rights to access, review, and correct any personal data we store, in accordance with the Privacy Act 1988 (Cth). If you believe any of your information is inaccurate, incomplete, or out of date, simply contact us and we will respond within a reasonable time frame.

You also have the right to:

• Request deletion of your account or data

• Ask for a copy/export of your personal information

• Withdraw your consent for marketing communications

For more information on your privacy rights in Australia, visit the official Office of the Australian Information Commissioner (OAIC).

At GoBike.au, we believe every Ebike enthusiast — especially those buying for kids — deserves transparency and respect when it comes to data.

7.

8. Contact Us

We’re here to help!

If you have any questions about your order, privacy rights, or need assistance choosing the right Kids Ebike or Ebike, feel free to reach out. Our friendly support team is available to provide fast and reliable assistance.

You can contact us via:

Business Name: GoBike.au
Email: gobike@gobike.au
Phone: +61 426067277
Website: https://gobike.au

We aim to respond to all enquiries within 1 business day. Whether you’re looking for product details, privacy clarifications, or need help with your Ebike order, we’re always just a message away.

For quick answers, you can also visit our FAQs page or explore the latest product range on our Shop page.

you may also contact the Office of the Australian Information Commissioner (OAIC) for independent guidance.