Privacy Policy for GoBike.au

Last Updated: 12 August 2025

At GoBike.au., your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you browse or shop for your next Kids Ebike on our website. We are fully compliant with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. What Information We Collect

When you interact with GoBike.au, we may collect the following information to provide you with the best service:

• Personal Details: Full name, contact number, and email address.
• Order Information: Shipping and billing addresses for your Ebike for kids purchase.
• Payment Details: Your payment information is not stored by us. It is processed securely through trusted and PCI-DSS compliant gateways like Stripe and PayPal.
• Browsing Data: We use cookies and analytics tools like Google Analytics to understand browsing behaviour, which helps us improve our website and product listings.

2. How We Use Your Data

Your data is used exclusively to enhance your experience with GoBike.au. This includes:

• Fulfilling and processing your orders for any Kids Ebike or accessory.
• Providing timely customer support and responding to your enquiries.
• Sending you marketing communications, such as promotions and newsletters, but only if you have explicitly opted in.
• Improving our website, products, and services based on customer feedback and browsing patterns.

3. Data Security: Our Commitment to You

We take the security of your personal data very seriously. Our website is protected with multiple layers of security to ensure your information is safe:

• SSL Encryption: Our entire website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our server.
• Secure Payment Gateways: We never store your full credit card details. All transactions are handled by industry-leading, secure payment processors.
• Regular Audits: Our infrastructure is regularly audited to protect against vulnerabilities and ensure the highest level of security.

4. Your Rights and Choices

In accordance with Australian Privacy Law, you have full control over your personal information. You have the right to:

• Access the personal information we hold about you.
• Request a correction to any information that is inaccurate or out of date.
• Request the deletion of your personal data from our systems.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details below. For more information on your privacy rights, you may visit the official website of the Office of the Australian Information Commissioner (OAIC).

5. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to reach out. Our friendly Aussie team is always here to help.

• Business Name: GoBike.au
• Email: gobike@gobike.au
• Phone: +61 426067277