Warranty Claim Form
Having an issue with your GoBike? We'll send you the replacement part directly — fast and hassle-free.
How It Works
Submit Your Claim
Fill out the form below with your order details and upload a short video of the issue.
We Review It
Our team reviews your claim and identifies the faulty part — usually within 1 business day.
Part Shipped to You
We dispatch the replacement part directly to your door, completely free of charge.
Warranty Claim
At GoBike Australia, we build high-quality electric balance bikes for kids. If you experience any issues, our dedicated Australian support team is here to help you get back on track quickly with genuine replacement parts.
How to Submit Your Claim
The same simple process, whether you bought online or from a retail store.
- 1
Select where you purchased your GoBike from the shop dropdown.
- 2
Enter your Order Number if you have it (optional) — we'll use it to verify your original purchase.
- 3
Enter your Email and delivery address — this is where we'll ship the replacement part.
- 4
Upload a video or photo showing the fault.
- 5
Describe the issue and hit Submit.