Warranty Claim
At GoBike Australia, we build high-quality electric balance bikes for kids. If you experience any issues, our dedicated Australian support team is here to help you get back on track quickly with genuine replacement parts.
How the Claim Process Works
1
Submit Your Details
Provide your order info and a detailed description of the problem.
2
Upload a Clear Video
Record a short video showing the issue so our mechanics can diagnose it accurately.
3
Fast Resolution
Once approved, we will immediately dispatch the required replacement parts.
What is Covered?
Our comprehensive warranty covers manufacturing defects in the frame, motor, battery, and controller. Standard wear and tear (tires, brake pads) or damage from misuse are not covered.
Read Full Warranty Policy →