Warranty Claim Form
Having an issue with your GoBike? We'll send you the replacement part directly — fast and hassle-free.
How It Works
Submit Your Claim
Fill out the form below with your order details and upload a short video of the issue.
We Review It
Our team reviews your claim and identifies the faulty part — usually within 1 business day.
Part Shipped to You
We dispatch the replacement part directly to your door, completely free of charge.
Warranty Claim
At GoBike Australia, we build high-quality electric balance bikes for kids. If you experience any issues, our dedicated Australian support team is here to help you get back on track quickly with genuine replacement parts.
How to Submit Your Claim
Follow the steps below based on where you purchased your GoBike.
Option A
Purchased Online from GoBike
- 1
Select GoBike Australia (Online) from the shop dropdown.
- 2
Enter your Order Number (e.g. #12345) — we'll automatically find your shipping address.
- 3
Enter your Email and Full Name.
- 4
Upload a video or photo showing the fault.
- 5
Describe the issue and hit Submit.
Option B
Purchased from a Retail Store
- 1
Select your retail store from the dropdown (NSW, VIC, QLD or WA).
- 2
Order Number is optional for retail purchases — leave it blank if you don't have it.
- 3
Enter your Email Address.
- 4
Fill in your full delivery address — we'll ship the replacement part directly to you.
- 5
Upload a video or photo of the issue and hit Submit.