Lay-By Terms

How it works

• Lay-By is available on orders of $500 or more, paid by card. It is not available for pre-order items.
• You choose your plan at checkout: a deposit of at least 10% of the order total (including shipping), then 2 to 12 payments, taken weekly, fortnightly or monthly.
• The payments are about the same amount each and are taken from the card you used for the deposit. A plan can run for up to 6 months.
• Your payment dates start from the day your deposit clears and are shown before you pay, and again in your confirmation email.
• The price is locked in when you pay the deposit. It will not change if our prices go up or down.
• We ship your order as soon as the final payment is made, using the shipping method you chose at checkout.

Your payments

• When you pay the deposit, you agree that we can charge the same card for each payment on its due date.
• We email you 2 days before each payment, and send a receipt after it goes through.
• You can pay the next payment early, pay off the whole balance, or switch to a different card at any time using the link in your Lay-By emails.
• If a payment does not go through, we email you straight away and try the same card again twice, 2 days apart. You can also pay using the link in the email.

Cancelling your Lay-By

You can cancel your Lay-By at any time before your order is delivered. Just reply to your Lay-By email or contact us.

When you cancel, we refund everything you have paid, less a cancellation fee of $25 to cover our costs of holding your items and setting up the plan. The refund goes back to the card you paid with, usually within 5 to 10 business days.

When we can cancel

We can only cancel your Lay-By if:

• you have not kept to this agreement, for example a payment is still unpaid after we have contacted you about it;
• we stop trading; or
• the items are no longer available for reasons outside our control.

If we cancel, we refund everything you have paid in full. No cancellation fee applies. We will always email you before cancelling.